Frequently Asked Questions
What if I can't remember my login credentials?
Please see the password problems link HERE for help with your username & password.
What is the difference between a membership and buying credits?
By joining as a Member you can:
- Watch our entire collection of 100% original COLT Studio Group films online and in up to 720p HD resolution
- Access to the 50 years of COLT Men photo and video galleries
- Enjoy exclusive updates
- One membership gets you access to all of our content on any device (PC or MAC) or any mobile device
- Enjoy discounted pricing on scene downloads and/or stash to the cloud
By buying credits to download you may:
- This option is recommended for users who are interested in keeping scenes specific forever with no time restrictions
- Ideal for users who do not like memberships and only want specific scenes
- Buy credits, spend it as you choose, your credits never expire
- Does not rebill
- Once you purchase a scene you own it forever
- Download to own scenes with no DRM (Digital Rights Management)
Do you offer HD streaming?
Yes. Our COLT Studio Group videos are encoded in 2 different speeds. The higher resolution is 720p HD. We host our videos in our own super-fast streaming video servers. Our servers are dedicated exclusively to stream our videos. We do not share our servers with any other content they are 100% dedicated to stream only our content. You simply click and they will begin playing.
Does your site have a refund policy?
We do not offer refunds under any circumstances; this is accepted as you join. We provide full customer service to assist you resolve any technical inconvenience you may have. Please keep in mind that with a recurring membership you will be charged a monthly fee to your credit card every month until cancelled. You can cancel your account at any time, however the first month is always charged and no refund applies. If you want to know how to cancel your membership please read "How do I cancel my membership?”. If you want to have a non-recurring membership we offer several non-recurring options you may find of your convenience on our JOIN page. You will not be eligible for a refund because you dislike the site content after you purchased a membership or any other subscription. If you have any questions about this matter, please send us feedback.
I tried to purchase more credits or upgrade to a membership and I was denied.
Visit this link. There you can look up the billing company that processed your purchase and you will be able to then look up your subscription account and update your payment information, depending on which billing company processed your purchase.
I am unable to view videos when logged in. The video says it's unavailable. What is wrong?
Sounds like you are trying to access our videos from a country that blocks adult video or you are trying to access our site through a proxy service, or have a slow or unstable connection to the internet. If this is the case and you are having a problem playing videos we can convert your purchase to credits and you should be able to easily download videos for offline viewing.
How do I cancel my membership?
Visit this link.
I have a MAC, can I watch the movies once I become a member?
Absolutely! Our site is compatible with both PC and MAC.
Is joining COLTstudiogroup.com secure?
Yes! Your privacy is important to us. All payment transactions are handled through 128-bit encryption. We will never provide your email address to any third party.
What will appear on my credit card statement?
The charge will read "CCBill.com *Prowest M”
Can I sign up for your specials and new scene announcements?
Yes, just fill in the info below.